Within a reasonable period of time from receiving goods the customer has the right to cancel an order. All goods must be returned in the same condition as they were received at the customers expense.
Goods that have been engraved by TheTrophyShopUK.com, at the customer's request cannot be cancelled.
Please notify us by e-mail before returning goods, we will advise you within three working days of the return address for the product.
The cost of the cancelled product will be returned within 30 days of receiving the goods. A charge of 25% of the value of the order to cover the costs of repolishing, packing and re-shelving awards will be deducted. This does not affect your statutory rights as a consumer.